Technique born within software development with the method Agile, Scrum is an extremely simple and powerful technique for planning and tracking the work of an office or a team of any size and type.
Scrum is a visual, shared, and extremely flexible tool that easily allows for visualizing one's own and colleagues' workloads, and for simply managing emergencies, unplanned activities, and various disturbances.
Scrum is based on the concept of “finite capacity,” meaning the acceptance that there is an objective, insurmountable ceiling on the workload that people can manage. Overloading beyond this ceiling only generates anxiety, frustration, errors, and inevitable delays.
Scrum, finally, allows for the collection of detailed and valuable actual data with minimal effort for the implementation of improvement actions.