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KPI (Key Performance Indicator)

What is it?
Metrics designed to track and encourage progress toward critical organizational goals. KPIs, if strongly promoted, can be extremely powerful drivers of behavior; therefore, it is important to carefully select the KPI that will drive the desired behavior. The best KPIs:

  • are aligned with high-level strategic goals
  • They are effective at exposing and quantifying waste (OEE is a good example)
  • I am in the realm of influencing employees so that they can drive results.

How can I help?
Well-designed KPIs drive the right behavior within an organization and enable the achievement of higher-level strategic goals.

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